Effective Date: 10 March 2025
- Introduction
Thank you for shopping at MissVector.com. We are committed to providing high-quality digital products. This Returns and Refund Policy outlines the terms and conditions under which refunds may be issued for digital downloadable files purchased from our website.
- Digital Product Refund Policy
Due to the nature of digital products, all sales are final. Once a digital file has been purchased and downloaded, it is considered used, and no refunds will be issued.
- Exceptions to the No-Refund Policy
In certain circumstances, we may issue a refund or exchange a product at our discretion. These exceptions include, but are not limited to:
- Defective Files: If the downloaded file is defective or corrupted, please contact us within 7 days of purchase. We may provide a replacement file or issue a refund upon verification of the defect.
- Incorrect Files: If you receive a file that is not what you ordered, please notify us within 7 days of purchase. We will provide the correct file or issue a refund upon verification.
- Requesting a Refund or Exchange
To request a refund or exchange, please contact our support team at hello@missvector.com with the following information:
- Order number
- Description of the issue
- Evidence of the defect or incorrect file
- Processing Refunds
Refunds, if approved, will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear on your account statement.
- Contact Information
If you have any questions or concerns about our Returns and Refund Policy, please contact us at:
Email: hello@missvector.com
Phone: +385997235422
- Changes to This Policy
We reserve the right to modify this Returns and Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.